FAQs

1.0  ABOUT OUR PHOTO SHOOT PROMOTION ON GROUPON.MY :

1.1  . Q  . How to use the promotion voucher ?

A  . Print it , booking , present it to our customer services consultant before enjoy your promotion package .

1.2 . Q  . Duration for shooting ?

A  . Approximate about 45 min- 1 hour .

1.3  . Q  . Outfit allow to change ?

A  . TWO outfit allowed to change .

1.4  . Q  : Expired voucher can still redeem ?

A  : NO . All voucher strictly use within promotion period .

1.5  . Q  : Can combine voucher ?

A  : Voucher are not allowed to combine .

 

2.0  .ABOUT BOOKING DETAIL :

2.1  . Q : Booking method ?

A : All booking must provide us your BOOKING INFO  : Name , Contact No , Email Address ,Voucher Code, Security Code .

By email : sasimplyart@gmail.com (Tittle : Photo shoot Booking-groupon )

~ You will receive a confirmation of availability date n time within 3 working day .

By Phone : + 603 – 6140 7811   ( Tuesday – Friday ~ 11am – 7pm  )

~ Provide us your BOOKING INFO , booking completed .

  By SMS : + 6012 – 713 2032   ( Tuesday – Friday ~ 11am – 7pm  )

~ Provide us your BOOKING INFO , we will reply your booking availability by email , must call back to confirm your booking status .

2.2  . Q :What happen if miss out the appointment ?

A : All reserved appointment must be attend on time , appointment late after 30  minutes will be automatically cancelled or forfeited .

2.3  . Q : How may time can rescheduling ?

A : One time are allowed to rescheduling if your can’t attend your appointment .

 

3.0  .ABOUT SIMPLY ART STUDIO :

3.1  . Q : Studio operation hour ?

A : Tuesday – Sunday 11am – 8pm . Closed on Monday & Public holiday .

3.2  .   Q  : Studio got any back ground ?

A : Studio with 3 back ground : Black , White , Grey .

3.3  .  Q  : Any prob provide during shooting ?

A  : Yes , simple prob are provided . You are suggested to prepare : any type of soft toy , book , music box … …

3.4  .  Q  : Any makeup services ?

A  : Yes . makeup services available by appointment .

3.5  .  Q  : How many hour if i request for makeup services ?

A  : About 30min – 45min . You are advices to come early before your booking time .

3.6  . Q  : Any gown rental available ?

A  : ya , wedding gown & evening dress available for rental .

3.7  . Q  : Any baby costume will be provided ?

A  : No , all baby or child costume have to prepared by yourself .

3.8  . Q  : where to have photoshooting ?

A  : Either Studio / Outdoor .

3.9  . Q  : Which of the location for outdoor shooting ?

A  : Desa Park City , TTDI Park , Bukit Jalil Park . Lake Garden , Titiwangsa Park .

3.10 .  Q  : How much for the outdoor shooting ?

A  : RM 30 for each voucher . Excluded transportation fees .

3.11 .  Q  : How much charge for own preferred location ?

A  : RM50 onward for each voucher within coverage area excluded transportation fees . May call for more detail .

3.12 .  Q  : Is transportation  included for outdoor shooting ?

A  : No . transportation fees of Min RM15 onward for outdoor photo shoot varies according to the location . Call to enquire .

3.13  .  Q  : How about copyright for photo taken in this promotion ?

A  : Copyright of photo strictly belong to studio . Can not be use it in to your own any type of media , promotion ,print … either photographer on duty or customer itself .

3.14  .  Q  :  It’s all photo taken with simply art studio will be featuring or share to public  ?

A  : We may share some nice candid that selected anytime without any acknowledge to customer at our fan pages , website , promotion information for sharing & marketing purpose …

3.15  .  Q  : Can i request to not share the photo to public ?

A  : You are welcome to gentle inform us by email : sasimplyart@gmail.com , that you are do not wish to share it with your booking info, then only we able to further action . verbally shall not be effective .

3.16  .  Q  : How much will charges for additional person to add on with exceed stated promotion package ?

A  : Additional RM30 surcharges Shall apply for each person .

3.17 .  Q  :  Any studio prohibited ?

A  : Camera , phone are not allowed to use during photo shooting .

3.18 . Q  :  Can I book my photo shooting on weekend ?

A  :  YES . Surcharge RM20/voucher .

3.19 . Q  :  Can I buy this promotion , if I do not have child ?

A  : CAN . Surcharge RM30/voucher for different theme .

 

4.0  . About Photo selection , Photo collection

4.1  .  Q  : When can select photo?

A  : Photo ready for selection after 7 working day  , inform us one day before the photo selection .

4.2  .  Q  : How to select photo ?

A  : Must come to studio for photo selection Tuesday  , Thursday or weekend 11am – 7pm .

4.3  .  Q  : How many day ready for collection ?

A  : Follow with the promotion package . Normally about 20 working days ,excluded weekend , monday & public holiday .

4.4  .  Q  : Is any way  to collect the photo fast within few day ?

A  :  Yes . you can order our super urgent services surcharges of RM30 . Its ready in 3 working days.

4.5  .  Q  : Can i have all soft copy ?

A  : Yes . Package A ~ 80pcs – 100pcs = RM 100 ; Package B ~ 100pcs – 150pcs = RM150 ; Package C ~ 15opcs -200pcs = RM180 .

4.6  .  Q  : any courier services ?

A  : Yes . Postage services available for Peninsular Malaysia surcharge of RM12 without frame ;  RM20 for west Malaysia without frame .

4.7  .  Q  :  can i just collect the soft copy later only collect the print / edited soft copy ?

A  : Yes . Soft copy within package can be email with surcharge RM30 .

 

5.0  . ABOUT PRINT , ALBUM , FRAME

5.1  .  Q  : any other services available ?

A  : Yes . Print , album & frame available to order . may call us for more detail 03-61407811 .